Unfortunately that’s a misleading and unhelpful error message, as the problem has nothing to do with the Android device screen being locked. This is what the Mac error message dialog looks like: If your device’s screen is locked, disconnect its USB cable, unlock your screen, and then reconnect the USB cable. After I connected my Nexus 9 tablet to the Mac with its USB cable and then started the Android File Transfer app, I saw this error message on my Mac:Ĭan’t access device storage. Last night I was trying to use the Android File Transfer program on my MacOS system to transfer music to my Google Nexus 9, which now runs Android 6 Android 7. Have you had issues copying files from an Android smartphone? Let us know your thoughts below.Android/macOS Solution: This article shows a solution to the Android File Transfer app “not working on Mac” problem, where you get the Android error message, “Can’t access storage device.” (This solution may also work on Microsoft Windows systems, though I don’t have a Windows system to test with to know for sure.) Windows also may have a Driver issue that needs to be installed or updated, mainly the MTP Driver. Switching to another USB port often fixes the problem.īe sure the phone is setup to allow for file transfers from the transfer options. If you are having issues coping files such as pictures or videos from your Android smartphone, there are several fixes to check.įirst, be sure you have a good USB connection and that the cable is a data cable. The MTP Drivers should install or update.Click Let me pick from a list of Drivers.Right Click the Phone and select Update Driver.Plug in your Android Smartphone and type in Device Manager at the bottom bar and open it.If the Drivers are not installed or corrupted files will not display or copy over to a Windows PC. This includes all the major Windows releases, such as Windows 7 and Windows 10. The MTP Drivers (Media Transfer Protocol) is what allows files to be transferred, including pictures and videos. Most Data cables that come with the phone are well built but often 3rd party cables can be cheaply built causing connection problems. Using another cable can often solve the problem and allow for files to be copied. ĭata cables can go bad, especially ones not built well or overly used a lot. The USB cable that comes with the smartphone is usually a Data cable. Some USB cables for a smartphone are only built to charge.Ī Data cable can both charge and transfer data and is often thicker than a power-only cable. Removing the case temporarily to copy files is sometimes necessary depending on the phone and case. Often a smartphone case can stop a cable from being inserted all the way, causing a problem. Ĭheck the connections and be sure the cable is inserted well in each port. The USB ports on the back of the computer go directly to the motherboard without an internal cable making them often the best USB ports to use. USB ports can sometimes be finicky and a device will often work on another USB port. Be sure Transferring Files / Android Auto is selected.Pull down the top of the screen and select Tap for Other USB Options.How To Change USB the File Transfer Option on Android Smartphone It should display USB for File Transfer if not it can be quickly changed. If you do not see an Allow Access To You Data popup, it can be checked by plugging in your phone and pulling the menu down from the top of the phone. When the Android smartphone is first plugged into a PC USB port, it will popup with Allow Access To You Data.īe sure to click Allow or the PC will not see any files. If you are copying pictures you took with a smartphone’s camera they will be in the camera folder.įixes when Android Files Do Not Showing Up on a PC The path will be This PC–>Phone Name–>Phone–>DCIM. The files on an Android smartphone can be seen in Windows File Explorer. If the smartphone does not show up, there is likely a problem with the USB connection. When the Android Smartphone is plugged in, it should show up under Portable Devices. Type in Device manager at the bottom bar and click on it. To see if your Windows PC recognizes the smartphone go to Device manager. Possible causes of the files not showing up are the Smartphone, USB Cable, Settings, and the Windows PC. There is no need to use an app as Windows is able to see and copy files from an Android smartphone. If you are using an app to copy files, it is usually best to uninstall it. If you have an Android device and the files will not show up on a Windows PC, there are several fixes that can be done.
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